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Transform Your Brand From Good to Legendary

What if there was a system that could...

 

  • Create customers who BUY MORE, MORE OFTEN
  • Build loyalty that ensures customers GLADLY PAY FULL PRICE
  • Turn satisfied customers into RAVING FANS who drive referrals 
 

Are You Tired Of Just 'Satisfying' Customers — When You Could Be Creating RAVING FANS?

"Ordinary" Brands

  • We're trapped in the discount game, constantly slashing prices to get attention!
  • It costs a fortune to replace clients who don't come back.
  • Our competitors steal our clients with every new discount.
  • Word-of-mouth is non-existent. No one talks about us.
  • Our business model is built on hope, not on predictable systems.

"Legendary" Brands

  • Our customers now buy more, more often, without needing constant discounts!
  • Our loyal customers stay with us for years and refer others to our business.
  • We've established a unique position our competitors can't touch.
  • Our raving fans tell our story better than any marketing campaign could.
  • We have a system of predictable growth we can plan around.

Learn From Someone Who's Built Legendary Brands

From AI startups to Fortune 500 companies, Scott's system of building Raving Fans has generated billions in profit increases.

 

After serving 8 years as a leader at Chick-fil-A, Scott developed the Customer Experience Engine framework that has been proven to drive dramatic increases in customer retention, referrals, and profitability.

 

As a lifelong learner (reading over 200 books annually) and a member of Mensa, Scott combines intellectual rigor with battle-tested experience to deliver results businesses can count on.

“Scott Wozniak was the ’academic dean’ of leadership development for Chick-fil-A. If you have questions about how to grow your company, talk to him..”

Dan Cathy

Former Chairman & CEO, Chick-fil-A 

“Everyone dreams of building a company that customers love. Scott teaches you how to do it."

Howard Behar

Former President of Starbucks International 

 

100% Risk-Free Guarantee

We're so confident in the power of this system that we offer a complete 30-day money-back guarantee. If you implement our system and don't see a clear path to transformation, simply let us know and we'll refund your entire investment.

No complicated forms. No questions asked.

We keep this guarantee - because we stand behind our work.

 

Why Building a Customer Experience Engine is Critical in Today's Market

 

The landscape has shifted - and the opportunity is now

  • Market Evolution

In today's crowded marketplace, functional quality alone no longer differentiates brands

  • Rising Expectations

73% of customers now say customer experience is the number one factor they consider when deciding to purchase from a company (Zendesk)

  • Competitive Advantage

Companies that are leaders in customer experience achieved more than 2x the revenue growth (McKinsey)

  • Economic Resilience

Customer-centric brands report 60% higher profits than those that fail to focus on customer experience (CX Index)

The Customer Experience Engine: A Proven System

The Customer Experience Engine Creates Sustainable Results Through Five Integrated Systems

1) Customer Insight

Decode unspoken needs beyond basic surveys

 

Uncover the "jobs" customers hire you to do through ethnographic research, pulse surveys, and systematic pattern recognition that your competitors miss.

2) Operational Excellence

Build trust through systems - not motivational speeches

 

 

Deploy 8 Tactical Levers to ensure that excellence happens by design, not by  heroic effort.

3) Personalized Service

Scale meaningful connections with high-tech, high-touch tactics

 

Make customers feel truly valued through elevated language patterns, strategic surprise gifts, and data-driven anticipation - without breaking budgets.

4) Memorable Moments

Craft story-worthy experiences customers can't wait to share

 

Stand out by crafting hero-making moments that convert satisfied customers into vocal advocates

5) Healthy Leadership Team

Power your engine with the Five Levels of Trust

 

Build the trust pyramid that converts high-performing individuals into a high-performing team

Learn The Complete System And Build Your Engine!

Real Results From Real Brands

See what happens when the Customer Experience Engine is implemented

Salto Systems

Leading Tech Innovator

Challenge

Operational inefficiencies that had leaders burning out

Solution Focus

Operational Excellence and Healthy Leadership Team

Arrow
+8% CAGR Improvement
Arrow
15% → 23% Growth Rate
Arrow
53% Faster Revenue Growth
"The skills our entire leadership team has gained resulted in improvements across every metric for us."

What Leaders Say About Their Transformation

 

"It was like the lightbulb went off đź’ˇ... this is the thing that we're missing."

Ralph Burns

CEO of Tier 11 Digital Marketing

Host of Perpetual Traffic Podcast

"The Customer Experience Engine is pure genius and will instantly become the new vocabulary for sustainable excellence."

JIM HULING

Executive Coach, Author of The 4 Disciplines of Execution

"I'm 100% convinced this will positively change the future for any business who follows the systems and commits to creating Raving Fans."

TODD BULWINKLE

Vice President, Trident Construction

"Inspiring. Insightful. Practical. The Customer Experience Engine delivers a customizable roadmap for success in any business."

JOHN TORRES

Executive at Bank of America

I'm Ready To Transform MY Brand

What You'll Master in This Program

Legendary Brands Academy provides a comprehensive system for building your Customer Experience Engine through 8 core video modules 

Start Your Legendary Journey

It's More Than Just a Course—It's a Living Library of Resources

In addition to the main video modules, you'll receive:

Expert Guidance

Direct access to Swoz Consulting experts for your specific challenges.

 

[$5,000 value — included in the program!]

 

Peer Community

Connect, discuss, and collaborate with other leaders building their Customer Experience Engine.

 

[$1,500 value — included in the program!]

 

Library of Tools

Templates, worksheets, webinars, and more to take action and seeing tangible change.

 

 [$12,000 value — included in the program!]

Ongoing Updates

Regular content additions with an expanding library to guarantee your success.

 

[$20,000+ value — included in the program!]

For in-person consulting, you'd pay thousands for this level of guidance and proven frameworks.

 
Instead, you get the same proven strategies, personalized support, and complete roadmap – for one low price.

Your Investment In Reaching Legendary Status - A Proven System For Sustainable Growth

 

$275/yr

 

 

Single User Access

Get a personal account for individual learning

Start My Transformation!

 

$550/yr

 

 

Multi-User Access

Get access for your entire team!

Select Team Size:

Limited Time Bonus

  FREE 30-minute consulting call to strategize, troubleshoot, and get *tailor-made* results!

Included with any purchase of Legendary Brands Academy

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All Packages Include:

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Full access to all 8 course modules

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Game-changing brand transformation case studies

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Customizable implementation templates, digital tools, and more.

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Community access for peer learning and implementation

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Direct support from the Swoz Consulting team

Limited Time Bonus

FREE 30-minute consulting call to strategize, troubleshoot, and get *tailor-made* results!

Start your Transformation

Common Questions About the Academy

Still have questions? Ask us!

Contact Us
How is this different from other business courses?
This isn't about motivational speeches, helpful general pointers, or "trying harder." This is all about how to create a proven, tactical system to generate measurable results. We cut through the fluff to deliver what has worked for over 20 years to create legendary brands all across the world.
How much time should I allocate weekly to implement this?
Even 3-5 hours per week can generate steady progress. There are small, actionable things you can do after each module. As you continue to build your Customer Experience Engine, your results will continue to compound over time.
Will this work for my specific industry/company size?
Absolutely! The Customer Experience Engine has been successfully implemented in countless industries -- from healthcare to manufacturing, retail to professional services, non-profit to B2B. In our 20 years we've realized: "There are no businesses too technical, no products too cheap, no industries too boring to benefit."
What if I get stuck during implementation?
You're never alone. You'll have access to our implementation community where our team of experts and fellow legendary brand-builders can answer your specific questions. Throughout the course, we've anticipated common sticking points and created targeted resources to help you overcome them.
How quickly can I expect to see results?
Many members see initial results within 2-3 weeks from quick-win strategies. More substantial impact typically emerges within 90 days. While the full Engine takes 12-24 months to implement completely, each step compounds to deliver increasing tangible returns at every step.

100% Risk-Free Guarantee

We're so confident in the power of this system that we offer a complete 30-day money-back guarantee. If you implement our system and don't see a clear path to transformation, simply let us know and we'll refund your entire investment.

No complicated forms. No questions asked.

We keep this guarantee - because we stand behind our work.

 

Your Brand's Legendary Status Begins Today

Join a family of other brands already on their transformation journey.

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Create Raving Fans who buy more, more often

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Establish premium pricing power

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Transform satisfied customers into passionate brand advocates

Start Your Journey Now Schedule A Call First

 

Current pricing and bonuses guaranteed only until May 30, 2025

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Every business has the chance to be legendary. It’s not magic. It’s not luck. It’s an engine—and I can’t wait to see what you do once you build your own Customer Experience Engine!

~ Scott Wozniak,  CEO of Swoz Consulting

Remember, with our 30-day guarantee, there's zero risk to get started!